Refund Policy

Clear guidelines for refunds and transaction issues

Policy Summary Refund Process

Policy Overview

Understanding our refund guidelines

No Refunds

All sales/services are final with no refunds or exchanges permitted

Your Responsibility

You are responsible for all purchases and resulting charges

Exception Case

Refunds only for undelivered transactions after 15 days

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General Policy Exception Case Refund Process Contact Us
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General Refund Policy

Important: All sales/services are final and there will be no refund or exchange permitted.

Please be advised that You are responsible for the purchase and all charges that result from those purchases. This policy applies to all transactions completed through our platform.

• Service Finality

Once a transaction is completed on our platform, it is considered final. We do not offer refunds or exchanges for any services purchased through Paydhara.

• Customer Responsibility

As a user of our services, you acknowledge and agree that you are solely responsible for all purchases made through your account and any charges that result from those transactions.

Exception Case for Refunds

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but has not been delivered within 15 days of your completion of the transaction then you may be entitled to a refund.

Refund Eligibility: You will be entitled to a full refund only if money was charged to your payment method without service delivery within 15 days of transaction completion.

• Qualifying Conditions

For a refund request to be considered, the following conditions must be met:

  • The transaction was completed on our platform
  • Money was charged to your card or bank account
  • The service was not delivered within 15 days of transaction completion
  • You have notified us through proper channels

• Non-Qualifying Scenarios

Refunds will not be issued in the following situations:

  • Change of mind after purchase
  • Dissatisfaction with service quality (unless service was not delivered at all)
  • Technical issues on user's device or network
  • Transactions where service was partially or fully delivered

Refund Request Process

If you believe you qualify for a refund under our exception policy, follow these steps to submit your request:

Step 1: Contact Us

Inform us by sending an email to info@paydhara.com or by posting a message on our contact us page.

Step 2: Provide Details

Include the following information in your communication:

  • Transaction date
  • Order number
  • Description of the issue
  • Any supporting documentation

Step 3: Investigation

Paydhara will investigate the incident to verify the claim. This may involve checking transaction records and delivery status.

Step 4: Refund Decision

If our investigation confirms that money was indeed charged without service delivery, we will process a full refund.

Step 5: Refund Processing

Approved refunds will be processed within 7 working days from the date of receipt of your complete request.

Processing Time: Refunds will be issued within 7 working days from the date we receive your complete refund request with all necessary information.

• Required Information

To ensure timely processing of your refund request, please include the following details:

  • Transaction Date: The date when the transaction was completed
  • Order Number: The unique identifier for your transaction
  • Payment Method: Card or bank account used for the transaction
  • Contact Information: Your phone number and email address

• Refund Method

Refunds will be issued to the original payment method used for the transaction. The time it takes for the refund to appear in your account may vary depending on your financial institution.

Contact Us for Refund Requests

If you need to submit a refund request or have questions about our refund policy, please contact us through one of the following methods:

Email Us

info@paydhara.com

Preferred method for refund requests
Call Us

+91 8588851572

Mon-Fri: 9AM-6PM
Contact Form

Use our online contact form

Available 24/7
Visit Us

Gurgaon, Haryana 122003

Important Reminder

When contacting us about a refund request, please remember to include your transaction date and order number to help us process your request more efficiently.

Frequently Asked Questions

Common questions about our refund policy

Our services are digital and often provided immediately upon payment. Since these cannot be "returned" like physical products, we maintain a no-refund policy to ensure operational sustainability while still protecting customers in cases of genuine service failure.

Our refund policy only covers cases where services were not delivered at all. If you're dissatisfied with service quality, please contact our support team at info@paydhara.com, and we'll work to address your concerns and improve your experience.

Most investigations are completed within 3-5 business days. If approved, the refund will be processed within 7 working days from the date we receive your complete request.

If you believe you've made a mistaken payment, contact us immediately at info@paydhara.com with details of the transaction. While our general policy doesn't cover mistaken payments, we'll review each case individually.

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